Discover more about our customers and help us spread the word about our award winning brands. A 10 min window to plan your role play call. The process took 4+ months. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. 3 4. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Birthday cake 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. construction, trades & mining. . All quite straight forward. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. excuses voor het ongemak. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. I applied online. Step four: face to face interview. Can't find what you are looking for? Short, straightforward and to the point. They didnt even ask what experience I have. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Si continas recibiendo este mensaje, infrmanos del problema The process took 1 week. Si vous continuez voir ce Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Lamentamos The process took 1 week. The process took 2 days. Jet2 customer service live chat support option is not available for any user. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. They did not email me with the details and I assumed the date must've changed. A lot of time invested in a very long application form online and assessments online! Step three: online video assessment where the candidate has to record answers to the questions. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. . Documents checked and uniform sizes taken. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Choose how to contact us. What do you know about Jet2 as a company? We were in & out in 15 minutes. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. 3. What are the biggest competitors in our industry? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Avoid negative language. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Third and final stage is telephone call asking about the company. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! try to sound engaged and interested. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. This lasted 10 minutes and I was asked two competency questions. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. It seems taht they are really care about this recruitment process. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. ein Mensch und keine Maschine sind. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. Tell us about a time you delivered exceptional customer service. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Can't find what you are looking for? Thorough but very friendly. Personally I think its been a waste of time. Internet and download speeds. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Example: "I love helping people, especially when they're having trouble with something. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). You can email the site owner to let them know you were blocked. then given a date to attend an . This lasted 10 minutes and I was asked two competency questions. Wir entschuldigen uns fr die Umstnde. Step four: face to face interview. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. What do you expect your working day to be like? I interviewed at Jet2.com and Jet2holidays. Anonymous Employee in Edinburgh, Scotland, I applied online. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Jet2 Customer Service. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Questions about myself and my experience from past jobs. Il primo step si basa su una video interview su una piattaforma. I interviewed at Jet2.com (Leeds, England) in Jan 2023. questo messaggio, invia un'email all'indirizzo Ans - I would love to deal with customers. Were here to maximise revenue whilst ensuring our customers get the very best fares. How do I speak to someone at Manchester Airport? 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). when did you give VIP service. The companies are today announcing more Download and readJet2 plcslatest trading update. Jet 2 Holidays recruitment team has been very professional. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Sell the benefits of your favorite holiday destination. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Tra due giorni far il secondo step. And we focus on delivering these values at all times. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. A band to help our customers get into the holiday spirit The process took 1 week. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The companies are today announcing more Download and readJet2 plcslatest trading update. It seems taht they are really care about this recruitment process. The assessment day consisted of: a presentation about the company. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Its something you can benefit from in your role. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. I interviewed at Jet2.com and Jet2holidays. Als u dit bericht blijft zien, stuur dan een e-mail The process took 1 week. Dial the Jet2 customer service number +44 20 3059 8336. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Step two: online written assessment. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Contacting Jet2.com - by phone or otherwise. Short, straightforward and to the point. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. 19 May 2015 by TTG Staff. I thought I had done very well in all of these however I was unsuccessful. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail First round is telephone interview, then face to face and then acting out a scenario. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . I applied online. When you're on the call you should: be polite and professional. Step one: submitting application. Was ok. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. to let us know you're having trouble. Take some deep breaths and try to stay calm. Also, it might take some time to get a reply from the airline personnel. Step two: online written assessment. A role play and an interview. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. The person on the phone was lovely! Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. I applied online. Balloon arch Interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Jet2 back in black despite 'difficult return to normal operations' . Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Disculpa The process took 2 weeks. 10 min telephone interview The phone interview (17th of February) was short and simple, not very detailed. A 10 min window to plan your role play call. Once you reach there, you can find all solutions to your queries. The process took 2 months. Were here to maximise revenue whilst ensuring our customers get the very best fares. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. 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