To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. And thats really I think the spirit of how DoorDash operates. Interview questions and answers were first added on April 19th, 2021. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. For DoorDash, going public is a necessity.. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Mr. Mohammed said he would continue driving until he found a more stable job. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. Other merger efforts have flopped. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. Mr. Xus peers describe him as competitive and determined. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. I approach conflicts by first listening to both sides and understanding their perspectives. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. Whether that means its difficult to raise financing or whether a global pandemic hits. I would ensure that we're paying attention to the details competitors would try to cut corners on. Its been truly a pleasure. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. Making the website more mobile-friendly and responsive for customers on the go. If so, youll want to prepare to answer some common interview questions. What was going through your mind when you said that to your teacher? Christopher Lee for The New York Times. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. Thank you again for joining us. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. But thats one half of the goal. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. What is DoorDash? Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. Joy Huang: Thats a really good mental model to have. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. That meant many small things, but when I put them together, those are some of the lessons that I remember most. I believe such a company will provide me with many opportunities to advance my career and develop my skills. But thats at least what I found in our journey thus far. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. I think that was important. Tony, I like to wrap up with a customer a view from the top lightning round. Joy Huang: Nice. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. And, youre undoubtedly going to get your doubters along the way. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Determined and self-motivated undergraduate marketing major. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. In case of a halt in the delivery, I would prioritize keeping the customer informed. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Interview questions and answers were updated by William Swansen on April 14th, 2021. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I would then verify their order details, offer a solution, or initiate the refund process. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. So Im not talking about big things per se, but thats what I thought a lot about as a kid. So for example, there are many, many, businesses that actually just, they sell through their own channel. They dont necessarily sell through DoorDash. Because the outcomes may not always be there every month or every week. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. As a subscriber, you have 10 gift articles to give each month. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. And youre almost making tweaks along the way. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Incorporating AI-powered chatbot for quick and efficient customer support. Its only three questions. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. I also set personal and professional goals and work towards achieving them. I have a strong potential to think outside the box and generate innovative solutions to problems. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. But for us, it was this value choosing optimism and building a plan. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. 45% of respondents listed an on-the-spot job offer in their top three . Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. Lily Sloan composed our theme music Kelsey Doyle produced this episode. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Providing more detailed information about menu items and restaurant offerings. Busy people. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. Jenna: And what other industries or verticals? Joy Huang: Thats really valuable advice. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. To ensure that you're up for the . And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. 1. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. DoorDash had many ups and downs and we still do. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Wait 45 mins for Mexican or get pizza? We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. Were missing the measurement of something. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. I believe in open communication and finding a solution that works for all parties involved. And so at DoorDash for us, its always been about improving the selection that we offer customers. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Theme: We are one team. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. 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I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Joy Huang: With that, Tony. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. And so, I think the second best thing when you dont have full control is that you plan for the variance. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. 911 dispatchers are the first responder to the emergency. 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