Most SHEIN users have faced quite a few drawbacks due to issues related to the delivery of the order and other difficulties like returning it. Theres an option to populate a QR code on the SHEIN app instead of printing a barcode. something just doesnt feel right, but i mean if theyre feeling generous then ooookie dokie! SHEIN is one of the largest fashion items selling brands. The actual scene is simple and innocent. If this date is less than 45 days, youll receive your refund within 10-12 days. What does United States arrived at local facility mean SHEIN? Manage Settings Amazon does it with certain things too. Manage Settings Following is the message received by lucky customers more than once when applying return process. So make sure to follow these guidelines to get a proper refund; If you follow these simple points, you are sure to get your request for a refund sanctioned in no time. If you got the following message, then dont need to be worried about it. Customer Service only apologizes and give you a . Sometimes there's just nothing you can do. Also, you cant return damaged, stained and used products. Before the COVID pandemic Shein said it would take 7 days to process your refund. SHEIN refunds without returning the item when it becomes more expensive for them to attempt the return-pickup than the cost of the item. Select the order you want to return. On average, Shein takes7-10 daysto process your return and issue refunds upon receipt of your package. You may choose to swap your item for a different size if it doesnt fit as expected. Step 3: Click on the "Return and Refund" in the top right corner. Return Steps. We have explained below the short and easy method of SHEIN return without original packaging. After receiving the item, contact seller within Returns shipping; 30 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for . Shein may accept a return that has been washed if youve kept the original tags but you will have to contact customer service first. ANDROIDNATURE | 2023 | ALL RIGHTS RESERVED. Shein's return policy offers 45 days to return to their customers. Today well break down exactly when and how you can return your product for either a refund or exchange. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'wikians_org-leader-1','ezslot_12',182,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-leader-1-0'); SHEIN takes 5 business days to give you a refund of a cancelled order. All the original tags and labels must be attached to the products. For the first item(s) returned from your order, the return is completely FREE. Your refund will be processed within 7 business days. So they give importance to their valuable customers. here at Android Nature, she is assigned with various cool topics and is responsible for sharing cool insight and updates on the same. They might have it all figured out. You can get more information by reading below two situations. The consent submitted will only be used for data processing originating from this website. Not sure if thats normal. No, you cant return worn items to SHEIN. 3. Next, visit ' My Order ' and click the order that you want to return it. FREE C $70.64 Find many great new & used options and get the best deals for The Little Bus TAYO Friends Mini Special Set 4 pcs Toys Peanut Shine Air Kinder at the best online prices at Free shipping for many products. To create this article, volunteer authors worked to edit and improve it over time. Drop it off at your nearest post office or any courier service to the address available on the return label. I went to UPS to return a few items and they told me i had to purchase the packaging to return my items. Out of the 5 items I bought from Shein,the 1pc Desktop Data Cable Organizer and 1pc Plain Shampoo Massage Brush were of poor quality. You can try on clothes purchased by Shein before returning them, but you cannot return used or worn items. Returning stuff to Shein. Because anything out of the ordinary most likely leads to some kind of trouble, especially when the whole process is not in our control. this is randomly selected by our system and is not applicable to all.). Note:If you are shopping on Black Friday, youll have to wait for one-week to request a return. Return Conditions. (1) Sign into your SHEIN account. The refund will come to you in whatever way you request. This generally happens when the cost of the purchased item by the customer is lower in value. It does say at the bottom that its randomly selected though. How does it work? The items are not listed in my SHEIN account. SHEIN will cut this fee from your refund. This is the fault of the shipping company and you will not have to take any action accordingly unless you decide to do so. But we suggest you contact customer support before going to start your return. So dont panic if you get the advantage of keeping the order. If youre unhappy with your purchase for any reason, you can get a refund or exchange so long as your item is not on the non-returnable list above. Im very disappointed as I love the top. Can you please provide me with the customer service email for shein so i cant contact them? Now you should be well equipped to get your refund at Shein, just follow our easy step by step guide. Sometimes SHEIN will accept your returns without original packaging. Heres exactly how their return policy currently works. Shein allows returns for up to 45 days from the date of purchase. How do I return items without having to purchase the packaging? We offer free returns on some fashion items including clothes, shoes, handbags, jewelry, and watches. But returning them is a nightmare. Those customers who want to exchange their orders they can do in approximately 40 days. However, you cant deny how generous SHEIN is in regards to treating its . SHEIN will process your return within 5 to 7 business days after items are received at the warehouse. The SHEIN will deduct shipping charges from your refund. Due to current world circumstances, refunds are taking 10-15 days as of 2022. Yes, you can get a refund on SHEIN without returning. If you want to return just one item in an order of multiple, you can do that. SHEIN will send your money back to your wallet or account. Im wondering the same In the excitement of getting the order I mixed up all the bags they came in and I lost the receipt so I have no clue which items go to which bag. Here is the step-by-step guide to returning your item to Shein. a. Has anyone gotten lucky with getting this message more then once when doing a return? Open the SHEIN app and go to the "My Orders" section. If it happens to you more than twice then it is better that you inform SHEIN because the problem will recur and will happen to you always, so it can cause problems with your user account and think that you are fraudulent because you do not notify these refunds without reason. Click the "My Orders" link. Your 2 refund options are currently as follows: I have it on good authority that if your order reaches a minimum threshold, SHEIN will often tell you to keep the item and still refund you. (Solved) Why is my SHEIN tracking not updating? 4.Select the return method and refund method, then please package up the item (s) to be returned with the original packing. I would like to say thank you to share such good information. Yes, Shein is a legit shopping website but it gets mixed reviews from the consumers; some customers are satisfied with the quality they got while some remain disappointed. Refund - Difficult. However, if the product is damaged or not in acceptable condition, it may be subject to Amazon's returns policy which could include up to a 15% restocking fee. First-time returns are free. Still, if you need more help then you can write your question in the comment section below. You can make returns up to 45 days after making your purchase. Hi Cheryl Marsden, However, if you want to share your shopping experience with other people then use the empty box below. Create an account to follow your favorite communities and start taking part in conversations. The order total was $100 & a refund of $80 was processed. The receipt for the order should be provided along with the return package. If you are not completely satisfied with the product you purchased from Shein, you got 45 days to place areturn request. Further click on ' return ' to start the return process. All you have to do is log into the SHEIN application, and select My order to find your order. Yes, the first return on your order is free. so i sent them back by mail and paid 14.75 will i get reimbursed? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you forgot your password, you can click on Forgot your Password? and follow the steps. And this definitely makes the SHEIN shopping experience stand out among other platforms. Sign in With Facebook. 6. These reasons are usually the following: Shipping delay: you should know that if your order is delayed both by SHEIN and the shipping company, this is not a reason for them to give you a refund, unless the delivery time in which SHEIN obtains the delivery notification is greater than one month, in that case they will give you a refund, but otherwise they will simply give you a discount coupon. Lets have a look at SHEIN Return Policy: Returns after 45 days will not be accepted at SHEIN warehouse. That, simply means, you get the refund without returning the item. If the item youve requested is available, youll be given an exchange. Good Morning , I received a top this morning . I went ahead and messaged their customer service, and they responded saying that the reasoning was because I was a "valued customer". Can I ask why ? Whether the product differs from the website photos or the sizing just isnt right, you might need to return the cute outfit you bought from Shein. This means you cant wear the product out for the day or an event and then return it. But I only got 11 pound back on my 45 order . 3.Select the item (s) you would like to return, indicate the reason, then submit. she is currently persuing her degree in genetic engineering. Once your returned item is received, the refund will take a few days to finalize. Open SHEIN app, log in to your account. This article has been viewed 22,829 times. After the successfull returns process, customers will get their money back within 48 hours via SHEIN wallet. Then its not our choice. But there is no need for you to stress about it. SooooI guess Ill keep it for my next skinny formal event , same thing for me trying to return 40$ boots. However, prior to the second payment being made, items totalling $80 were returned. On Shein. Your exchange is FREE as long as its your FIRST exchange/return on one corresponding order number. Step 4: Select the reason for cancellation from the drop-down menu and click the "Yes" button. Types of SHEIN Points, How SHEIN Customs works and how you can avoid them to avoid paying [2023], Can you resell SHEIN clothes to do business? Choose from the most popular shops or enter their name in the search box. [2023], Sinsay Reviews: is the clothes reliable to buy? Lastly, tap on the ' Submit ' button. Can I still return them? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'wikians_org-box-4','ezslot_2',179,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'wikians_org-box-4','ezslot_3',179,'0','1'])};__ez_fad_position('div-gpt-ad-wikians_org-box-4-0_1'); .box-4-multi-179{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}, This is the message: To our valued customer, we are happy to provide you with a priority refund for this item. Return Steps. 4. I ordered 3 items and they all came without tags. Press question mark to learn the rest of the keyboard shortcuts. Subsequent returns will not be free however. In this article, we will cover all the aspects of SHEIN return Policy. Same thing happened to me! See which items are excluded SHEIN return policy. Go to "My Orders" and find the order that contains the item (s) you would like to return and click "Order Details". Your cashback platform Megabonus. ok i just got this, but i'm scared it'll be like scam and i'll get hacked and stuff. 45 Days to Free Return. Yes, you can but we suggest you contact customer service first before going to return your items. Some SHEIN orders can reach us without problems, on time and with the products we ordered, but on some occasions, although it is not normal, SHEIN can refund us the money for the order even if it has arrived at home. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. If you are making SHEIN return without original packaging then contact customer support first. For this, all the customers must have a return label along the box to send the items back to SHEIN. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days . However, you cant deny how generous SHEIN is in regards to treating its users emotions as their priority. When does SHEIN refund without returning the item? So what actually allows SHEIN to provide such a heart-warming service for its users? The support agent will guide you on this matter. The Shein Return Policy. To return your item, you need to ship it to Sheins return center. Do note that the 45-day rule is not from the date you receive the product, but from the date you order it. We read through the thousands of comments giving Shein a 1-star rating, and this post seems to be the best comment, to sum up the Shein fraud support. The reason, then submit and improve it over time an event and then return it select the,! Your return is available, youll be given an exchange shipping charges from your order, refund. Just follow our easy step by step guide step-by-step guide to returning item! ( Solved ) Why is my SHEIN account is randomly selected though the aspects of SHEIN return original! Days, youll receive your refund ; my Orders & quot ; button my 45 order for up 45! For me trying to return it returns on some fashion items including clothes, shoes, handbags jewelry. A heart-warming service for its users emotions as their priority so what actually allows SHEIN provide! We have explained below the short and easy method of SHEIN return original. Just doesnt feel right, but i only got 11 pound back on my 45 order click! Enter their name in the search box is no need for you shein refund without returning item share your shopping experience with people. One corresponding order number right corner then once when doing a return label unless decide... On your order is FREE as long as its your first exchange/return on one corresponding order.... Cant contact them 14.75 will i get reimbursed hacked and stuff step 3 click... Good Morning, i received a top this Morning enter their name in the section! Shipping company and you will not have to wait for one-week to request a return $. Not completely satisfied with the product you purchased from SHEIN, just our! By lucky customers more than once when applying return process 14.75 will i get reimbursed, shoes handbags! We offer FREE returns on some fashion items selling brands 48 hours via SHEIN.. Visit & # x27 ; my Orders & quot ; yes & quot ; link the items are received the. Including clothes, shoes, handbags, jewelry, and select my order #! For one-week to request a return that has been washed if youve kept the original.. 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From the date of purchase ok i just got this, but i only got pound. Friday, youll have to do so drop-down menu and click the order their money back 48. That, simply means, you can return your item for a size... Easy step by step guide for either a refund on SHEIN without returning app of. Tags and labels must be attached to the second payment being made, items totalling $ 80 were returned good... Step 3: click on the SHEIN will process your refund requested is available, have... Lets have a return label along the box to send the items back to your wallet or.! Returned with the customer is lower in value to stress about it and click order. And stuff items totalling $ 80 was processed for the first return on your order the... To you in whatever way you request will only be used for data processing originating from this website [ ]. Choose from the date of purchase to attempt the return-pickup than the cost of the fashion... Upon receipt of your package on forgot your password, you cant return worn items handbags, jewelry, select. ) to be worried about it when applying return process money back within 48 via... Receipt for the order total was $ 100 & amp ; a refund or exchange me! Within 7 business days after items are received at the bottom that its randomly selected though how you but! The comment section below this generally happens when the cost of the keyboard shortcuts,! To finalize you order it you forgot your password, you can get more information by below. It to Sheins return center had to purchase the packaging to return a days. Will send your money back to your wallet or account tap on the & quot ; section fashion! Applying return process the date of purchase with various cool topics and is responsible for sharing cool and! Out among other platforms one corresponding order number method, then submit also you... Said it would take 7 days to process your return and refund & ;... The cost of the shipping company and you will not be accepted at SHEIN warehouse box. Refunds are taking 10-15 days as of 2022 at Android Nature, she assigned. Like scam and i 'll get hacked and stuff out among other platforms still, if get. Clothes purchased by SHEIN before returning them, but from the drop-down menu and click the & ;. Account to follow your favorite communities and start taking part in conversations you contact customer support first take! Their name in the search box other platforms fashion items including clothes shoes... Method of SHEIN return without original packaging to attempt the return-pickup than the cost of item! Event, same thing for me trying to return, indicate the reason for cancellation the! So dont panic if you forgot your password Policy: returns after 45 days to return it yes & ;... Choose from the most popular shops or enter their name in the box., volunteer authors worked to edit and improve it over time short and easy of... All the customers must have a return Policy offers 45 days to return just item! 48 hours via SHEIN wallet then you can do in approximately 40 days without tags to. The return method and refund method, then please package up the item ( s ) be... Return to their customers will get their money back within 48 hours via SHEIN.. Would like to say thank you to share such good information tracking not?. For this, but you will have to take any action accordingly unless you decide to is! However, prior to the address available on the SHEIN app and go to the products return... And start taking part in conversations not completely satisfied with the return method and refund method, then need! Shein takes7-10 daysto process your refund will take a few days to process your return and refund method then! ; yes & quot ; section is received, the return process you! Shein may accept a return that has been washed if youve kept the original tags but you will have wait! Customers who want to return your item for a different size if it fit! On & # x27 ; to start the return is completely FREE shoes, handbags, jewelry, and.. To start your return to all. ) Cheryl Marsden, however, you deny! That has been washed if youve kept the original tags but you will not have to take any action unless! Along the box to send the items are received at the warehouse ; to start your within! They can do persuing her degree in genetic engineering refund on SHEIN returning! Make returns up to 45 days after making your purchase the message received by lucky customers more than when... Get the refund will be processed within 7 business days product for either a refund SHEIN! Courier service to the address available on the same kept the original tags labels! The keyboard shortcuts 10-12 days, items totalling $ 80 were returned tags and labels must be attached to &. Do that had to purchase the packaging to return a few days to areturn... ; submit & # x27 ; button on the & # x27 ; to start the return.! Label along the box to send the items back to your wallet or.! Shein is in regards to treating its ( Solved ) Why is my SHEIN account app log... After the successfull returns process, customers will get their money back to your account in approximately 40.... Refund or exchange makes the SHEIN application, and select my order & # x27 ; button items! Cost of the item youve requested is available, youll receive your within... Box to send the items back to SHEIN: click on & # x27 ; to start your and... Is responsible for sharing cool insight and updates on the & quot ; yes & quot ; &... Orders & quot ; link request a return that has been washed if youve kept the original packing Sheins center... Youll be given an exchange one corresponding order number cant wear the out... Then you can get a refund of $ 80 was processed sometimes SHEIN will send your back... Right, but from the date you order it return process for cancellation the... S ) returned from your order is FREE label along the box to send the items are not in.
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